IVR -

Smart IVR Plan For Small Teams

Unlimited Calls, Multiple Staff at Rs 600 per month!

Add Multiple Departments & Agents
Get Multi Channels up to 3
Run WhatsApp API

What is Interactive Voice Response (IVR) System?

IVR (Interactive Voice Response) is a digital receptionist for your phone system. It’s the automated
voice you hear when you call a company and it gives you options like “Press 1 for sales, Press 2 for
support,” etc. IVR helps businesses manage incoming calls efficiently by routing them to the right
department or person without needing a human receptionist. It saves time for both the business and
the caller, making communication smoother, easier & faster. Heyo Phone’s IVR solution comes with a
customized welcome greeting message that allows you to look professional. It is the most simple &
affordable IVR solution a digital phone line can provide. It is cost effective & can run IVR within your
mobile system.

Heyo Phone IVR Solution Features

IVR Greeting Message

Set up a Custom IVR Greeting Message which helps greet your customers professionally.

2 IVR departments

You can set up to 2 IVR menus to guide callers to the appropriate department or agent.

Add Multiple Agents

You can add up to 5 members to assist customers effectively.

Easy Call Distribution

You can customize your IVR menu to distribute calls to the right agent.

Instant IVR Activation

You can easily Enable or Disable Heyo IVR by simple on/off toggle.

WhatsApp Integration

You can stay connected all time and get more leads with WhatsApp Business API integrated with Heyo.

Everyday 1 Million+ Local Business Enquiries
Are Made On Heyo. Are You Missing Out?

Why is Heyo Phone best choice for your business?

Heyo Plans and Pricing

Heyo Pro plan

₹ 600 /month

Small business plan

₹ 300 /month

How to set IVR with Heyo Phone App?

Step 1 :- Open Heyo Phone App, go to Settings & tap on Call & Staff

Step 2:- Click on the option – Play Welcome Message & IVR, by default the IVR is switched off

Step 3:- You will be taken to Setup Department once you switch on the IVR – Department 1 is for Sales & Department 2 is for Support

Step 4:- There are 2 sound icons – one plays Welcome Greeting Message & the second plays IVR

Step 5:- Once you customize your welcome message & enable IVR, your caller/customer will be able to Press 1 for Sales & Press 2 for Support whenever they make a call to your business

Heyo Phone Other Features For Business Communication & Growth

IVR

Set up and Manage your business calls easily with Heyo IVR system

Grow your business and get more leads with WhatsApp Business API integrated with Heyo.

Call Recording

All calls are securely recorded & stored on cloud for quality checks and training.

Business Caller Tune

Get professional with customized business caller tunes to greet your customers.

Call Analytics & Tracking

Monitor your team closely with daily call analytics & tracking.

Improve GMB Rating

Integrate your GMB profile with Heyo Phone for improved reviews & ratings.

Missed Call Alerts

Stay informed all the time with Heyo Phone missed call alert notifications.

Voice Mail

Never miss a customer interaction with the convenient voicemail feature.

Local Business Phone Number

Choose from a local DID number for your area without any additional SIM.

Who Is Heyo Phone For?

Professional, Small Office or Agency or a
Retail Outlet

Businesses looking to increase their
customer enquiries

Business/Team with less staff to handle
multiple calls

Business Owner who is looking for a
Single Number for them and their staff

A Service Business like a Salon, Tour
Operator or Health Clinic

Small Startups or Teams upgrading their
customer engagement

Checkout The No.1
Trusted and Secured

Small Business Phone Number Ratings Across All Platforms

Heyo Lagega Toh Business
Badhega

Get 5X more customer enquiries with Heyo IVR & WhatsApp. Start your free trial now!

Heyo FAQs

What is an IVR Greeting Message?

• An IVR (Interactive Voice Response) greeting message acts as a digital receptionist for your phone system. It’s the automated voice you hear when calling a business, providing options like “Press 1 for sales, Press 2 for support,” etc.

• This feature helps businesses manage incoming calls efficiently by routing them to the appropriate department or Agent without needing a human receptionist.
• It saves time for both the business and the caller, making communication smoother, easier, and faster.
• Heyo Phone’s IVR solution includes a customized welcome greeting message, enhancing your professional image.
• It’s a simple and affordable IVR solution that can be seamlessly integrated into your mobile system, providing cost-effective call management.

How can I set up a custom IVR Message on Heyo Phone?

Follow these simple steps to set up a custom IVR Message on Heyo Phone:

• First, open the Heyo Phone App and navigate to Settings.
• Then click on ‘Play Welcome Message’ & ‘IVR’.
• You’ll find an option called IVR, which is turned off by default.
• Once you turn on IVR, you’ll be prompted to set up your departments.
• You can name them as Sales and Support or whatever you wish to name them by clicking on ‘Other’.
• After setting up your departments, you’ll have the option to customize your welcome message.
• Once everything is set up and you’ve enabled IVR, callers will be able to press 1 for Sales and 2 for Support when they call your business.

How can I add multiple departments in Heyo IVR?

• To add multiple departments in Heyo IVR, first open the Heyo phone app and navigate to the settings menu.

• Select ‘Call & Staff,’ then tap on ‘Welcome Message and IVR.’
• If the IVR option is disabled, enable it.
• If you’re a Heyo Lite Plan user, you’ll be prompted to upgrade to the Heyo Pro Plan to use this feature.
• Heyo Pro Plan users will proceed to the next screen automatically.
• From there, choose the names of the departments you want to add, such as ‘Sales’ and ‘Support,’ or create custom names by clicking on ‘Other’.
• Tap on ‘Update’ to enable the IVR settings, then click the speaker button to listen to your IVR greeting.
• Finally, add your staff to the respective departments and start managing all business calls efficiently.

How much does Heyo IVR cost? Is there any additional cost?

• IVR costs ₹600 plus GST for Heyo Phone, and this plan includes a 1+4 staff members arrangement.

• However, if you opt for the ₹300 plus GST plan, you won’t have IVR, only a greeting message, and you’ll be limited to 1 staff member.
• There are no additional charges.

How many agents can I add to Heyo IVR?

• With the Heyo Phone Pro Plan, which costs ₹600 plus GST, you can add up to 4 staff members to the IVR system, in addition to the admin, for a total of 5 users.

• However, with the Heyo Lite Plan at ₹300 plus GST, you won’t have access to the IVR feature, only a greeting message, and you’ll be limited to just 1 staff member, making it 1 Admin/Owner and 1 Staff.

Can I activate Heyo IVR instantly?

• Yes, you can upgrade Heyo IVR instantly.

• Simply go to the Heyo Phone app, navigate to settings, and call & staff, then click on ‘Play Welcome Message’ & ‘IVR’.
• Tap on the IVR option to enable it.
• If you are on the Heyo Lite Plan, you will be prompted to upgrade to the Heyo Pro Plan.
• Once you upgrade, the IVR feature will be enabled immediately, allowing you to start adding multiple departments and managing your business calls efficiently.

Can I distribute customer calls among my staff with Heyo IVR?

• Yes, you can distribute customer calls among your staff with Heyo IVR.

• Once you have enabled the IVR and set up the departments, navigate back to the ‘call & staff’ option and select ‘manage staff’.
• When adding new staff, you will be prompted to select their department.
• For existing staff members, you can assign them to specific departments by tapping on their name and ticking the check boxes at the bottom.
• This process ensures that calls are distributed effectively among your staff, allowing for better management and efficient handling of customer inquiries.

What is the difference between Heyo IVR and Business Caller Tunes?

• The key difference between Heyo IVR and Heyo Business Caller Tunes lies in their functionality and purpose.

• Heyo IVR (Interactive Voice Response) is an automated system that greets callers and provides menu options like “Press 1 for sales, Press 2 for support,” efficiently routing calls to the appropriate department or staff member without needing a human receptionist.
• On the other hand, Heyo Business Caller Tunes are customized audio messages that play for callers while they wait for the recipient to answer.
• This feature allows businesses to convey specific messages, promote branding, or provide useful information, enhancing the caller’s experience with personalized and professional greetings.

Is there any trial period for Heyo?

Yes, Heyo Phone offers a 3-day free trial period, allowing you to experience its features and benefits before committing to a subscription for Rs.600 per month which offers IVR & WhatsApp integration.

What are the languages available in Heyo IVR?

• The default language for the Heyo Phone greeting message is English.

• However, once the IVR is activated, users can organize their staff into departments, which can be named “Hindi” and “English” or any other languages.
• This allows the staff to address the language-specific needs of their clients.
‍• Please note that the interface itself will continue to be in English only.

Is HEYO IVR a good option for small businesses?

• Yes, the Heyo Phone IVR System is simple and the most affordable choice for your small business.

• It allows you to have an IVR System within your mobile handset through an easy to use Mobile Application.
• It is cost effective, thus making it the best choice for any business.

Do we need a Laptop to use the HEYO IVR?

• No, you do not need a laptop to use the Heyo IVR.

• Heyo operates only through its mobile application, as we do not have a web portal as of now.

What is Interactive Voice Response (IVR) System?