Call Analytics & Tracking -

Monitor Your Team Better With Daily Call Tracking & Analytics!

Unlimited Calls, Multiple Staff. Starts at Rs 300 per month

• Get Real Time Call Analytics & Reports

• Check Individual Staff Performance

• Daily Call Reports Delivered on WhatsApp

• Improve your Google Business Rating

What is Call Analytics?

Call Analytics is the collection and analysis of data related to incoming and outgoing calls made from
the particular business phone number by you or your staff. These analytics give a solid understanding
of call performance, staff response, caller behavior and overall customer satisfaction and staff
performance. Heyo Phone App is a popular choice for businesses looking to track their calls. It lets you
add team members easily and keeps track of calls with features like call recording, reports & more. You
can also see your call history and details. With Heyo Phone, you won’t miss any important business calls
again.

Heyo Phone Call Tracking & Analytics Features

Individual Staffs Call Logs

Heyo Phone keeps track of all calls made and received by you and your staff members.

Missed Calls Alerts

Never miss a call again. Distribute calls to your team members effectively and find all missed business calls in one place.

Call History of Individual User

The admin can view the call history for every call made and received from the call logs section

Call Reports to Whatsapp

The admin can easily keep a check & receive daily call reports for all staff directly delivered on WhatsApp.

Call Recording

Heyo Phone offers automatic call recording that is stored for up to 6 months with download options.

Staff Call Rating

After each call, customers can rate it by clicking a link sent to them via message. Owners see all staff ratings.

Everyday 1 million+ local business enquiries are made on Heyo. Are You Missing Out?

Why is the Heyo Smart Number the Best Choice for Your Business?

How to Access Call Tracking & Analytics With Heyo Phone App?

Step 1 :- After making a call from your Heyo Number, you will automatically receive a WhatsApp message.

Step 2:- The message asks you to subscribe to call analytics and reports.

Step 3:- If you tap on it, you’ll get all the reports directly on WhatsApp.

Step 4:- If you’re not subscribed, you’ll get weekly notifications to subscribe.

Step 5:- Once subscribed, you’ll receive daily notifications about call analytics and reports for your staff members.

Heyo Phone Other Features For Business Communication & Growth

Call Recording

All calls are securely recorded & stored on cloud for quality checks and training.

Grow your business and get more leads with WhatsApp Business API integrated with Heyo.

Call Analytics & Tracking

Monitor your team closely with daily call analytics & tracking.

Business Caller Tune

Get professional with customized business caller tunes to greet your customers.

IVR

Set up and Manage your business calls easily with Heyo IVR system

Improve GMB Rating

Integrate your GMB profile with Heyo Phone for improved reviews & ratings.

Missed Call Alerts

Stay informed all the time with Heyo Phone missed call alert notifications.

Voice Mail

Never miss a customer interaction with the convenient voicemail feature.

Local Business Phone Number

Choose from a local DID number for your area without any additional SIM.

Who Can Use Heyo Phone?

Professional, Small Office or Agency or a
Retail Outlet

Businesses looking to increase their
customer enquiries

Business/Team with less staff to handle
multiple calls

Business Owner who is looking for a
Single Number for them and their staff

A Service Business like a Salon, Tour
Operator or Health Clinic

Small Startups or Teams upgrading their
customer engagement

Note: Heyo is strictly for business usage only. Any use of Heyo for personal, scamming, phishing or other
vraudulent or non-business usage can lead to your account being blocked.

Checkout The Ratings Across All Platforms

For The No.1 Trusted and Secured Virtual Phone Number For Business

Heyo Lagega Toh Business
Badhega

Get 5X more customer enquiries with Heyo
IVR & WhatsApp. Start your free trial now!

Heyo FAQs

Can I track individual staff call logs with Heyo Phone?

• Yes, Heyo Phone allows you to track individual staff call logs, keeping track of all calls made and received by you and your staff members.

• You can do this by selecting the staff name within the staff calls button on the top of the call logs page.

How does Heyo Phone help with missed calls?

• Heyo Phone helps with missed calls by sending missed call alerts and allowing you to distribute calls to your team members effectively.

• All missed business calls are tracked and easily accessible in one place, ensuring you never miss a call easily.

Can the admin view the call history of the individual caller?

• Yes, the admin can view the call history of individual callers from the call logs section in the Heyo Phone app.

• They can do this by selecting the staff name within the staff calls button on the top of the call logs page.

How can the admin receive daily call reports for their staff?

The admin can receive daily call reports for their staff on Heyo Phone by enabling the feature that delivers these reports directly to WhatsApp.

Does Heyo Phone offer automatic call recording?

Yes, Heyo Phone offers automatic call recording for every incoming and outgoing call as a feature.

Can customers rate the calls made by my staff?

• Yes, customers can rate the calls made by your staff through Heyo Phone by clicking a link sent to them via message.

• Owners also get the access to see all staff ratings.

How can I monitor staff performance?

The Admin will be able to monitor staff performance effectively by following these simple steps:

‍Step 1:- Create a Heyo Phone Account to get your business phone number.
‍Step 2:- Once you receive your business phone number there are 3 criterias you need to complete: KYC Completion, Add at least 1 Staff Member to your new Heyo Phone number & make a minimum of 10 business calls with your new number.
‍Step 3:- If you meet all the above 3 criterias then you will receive a notification on your WhatsApp to subscribe to daily Call Reports and Analytics.
‍Step 4:- Once you subscribe to it, you will start receiving daily Call Reports and Analytics.
‍Step 5:- Start checking on your staff performance, give constructive feedback to look more professional and improve your overall services.

Can I download recorded calls for quality assurance?

Yes, you can download recorded calls on Heyo Phone for quality assurance purposes.

How to link Heyo number to GMB profile?

You can link your GMB profile to your Heyo Phone number with these easy steps:

‍Step 1:- Start by creating a GMB Listing and copy its Link.
‍Step 2:- Then click open Heyo Phone App and go to Settings.
‍Step 3:- Tap the ‘Ratings’ Icon visible on your phone screen.
‍Step 4:- Proceed by clicking on the ‘Add GMB’ option and paste your copied Link there.
‍Step 5:- Now you can easily keep a track of all Customer Reviews & Ratings.

How can Heyo Phone help me manage my call data efficiently?

• Heyo Phone simplifies call management and improves efficiency with quick and easy features.

• It tracks all incoming and outgoing calls, alerts you about missed calls for prompt follow-up and provides detailed call histories for individual users.
• Daily call reports are conveniently delivered via WhatsApp, offering real-time insights.
• Automatic call recording ensures every interaction is captured for up to 6 months, supporting quality assurance and training.
• Customers can rate staff calls, allowing admins to monitor their performance effectively.
• Integration with Google My Business helps boost online reputation by showcasing positive reviews.
• Overall, Heyo Phone empowers businesses to operate smoothly and deliver exceptional customer service.

What is Call Analytics?