Voicemail -

Never Miss A Customer Interaction with Heyo Phone’s Voicemail!

Unlimited Calls, Multiple Staff. Starts at Rs 300 per month

• Manage Voicemails after work hours

• Set up Professional Caller Tune

• Allows Automatic Call Distribution

What is Business Voicemail?

Business voicemail is a feature of telephone systems that allows callers to leave recorded messages
when the executive is unavailable or unable to answer the phone. Business voicemail systems are
commonly used by organizations to manage incoming calls and ensure that important messages are
not missed. Heyo Phone is an excellent choice for business voicemails as it helps improve
communication efficiency and provide a professional means for callers to leave messages when direct
contact with the recipient is not possible.

Heyo Small Business Phone Number Features

Voice Mail

When Staff is unavailable, customers can send a voicemail to the business phone number.

After Hours Voicemail

Customers can send their query even after the working hours by simply using the voice mail.

Professional Caller Tune

You can set up a professional caller tune in order to greet customers efficiently and look super professional.

Automatic Call Distribution

The admin and their added staff is eligible for Automatic Call Distribution through Sequential and Uniform methods of distribution.

Brand Identity

Create a unique Brand Identity with Business Caller Tune.

Parallel Calling

Heyo Phone allows 2 Parallel Calling options for 1 Channel Line to make call management easier for admin and added staff.

Everyday 1 million+ local business enquiries are made on Heyo. Are You Missing Out?

Why is the Heyo Smart Number the best choice for your business?

How to Get a Smart Business Phone Number for Your Business ?

Step 1 :- Open Heyo Phone App and Go to Call Logs Section

Step 2:- You will be able to see every incoming call received and missed

Step 3:- The red marked calls have been missed due to unavailability of staff which automatically pushed the customer to drop a voicemail

Step 4:- Tap on the Play Voicemail Button

Step 5:- Now you can hear the complete message shared by your customer.

Heyo Phone Other Features For Business Communication & Growth

Call Recording

All calls are securely recorded & stored on cloud for quality checks and training.

WhatsApp

Grow your business and get more leads with WhatsApp Business API integrated with Heyo.

Call Analytics & Tracking

Monitor your team closely with daily call analytics & tracking.

Business Caller Tune

Get professional with customized business caller tunes to greet your customers.

IVR

Set up and Manage your business calls easily with Heyo IVR system

Improve GMB Rating

Integrate your GMB profile with Heyo Phone for improved reviews & ratings.

Missed Call Alerts

Stay informed all the time with Heyo Phone missed call alert notifications.

Voice Mail

Never miss a customer interaction with the convenient voicemail feature.

Local Business Phone Number

Choose from a local DID number for your area without any additional SIM.

Who can use Heyo Phone?

Professional, Small Office or Agency or a
Retail Outlet

Businesses looking to increase their
customer enquiries

Business/Team with less staff to handle
multiple calls

Business Owner who is looking for a
Single Number for them and their staff

A Service Business like a Salon, Tour
Operator or Health Clinic

Small Startups or Teams upgrading their
customer engagement

Note: Heyo is strictly for business usage only. Any use of Heyo for personal, scamming, phishing or other
vraudulent or non-business usage can lead to your account being blocked.

Checkout The Ratings Across All Platforms

For The No.1 Trusted and Secured Virtual Phone Number For Business

Heyo Lagega Toh Business
Badhega

Get 5X more customer enquiries with Heyo
IVR & WhatsApp. Start your free trial now!

Heyo FAQs

Can customers leave a voicemail after work hours in Heyo Phone?

• Yes, customers can leave voicemails after work hours using Heyo Phone.

• When staff members are unavailable, customers have the option to leave a recorded message on the business phone number.
• This feature helps with important inquiries or messages that need to be captured even when the office is closed, allowing businesses to stay connected with their customers around the clock.

Why is my Voicemail feature not working in the Heyo Phone App?

• If your Voicemail feature isn’t functioning properly on the Heyo Phone app, there are a few steps you can take to troubleshoot the issue.

• Check your network connection to ensure it’s stable, as voicemail functionality can be affected by poor connectivity.
• Make sure your Heyo Phone app is updated to the latest version, as updates often include bug fixes.
• Also, verify that your device meets the app’s compatibility requirements and that Heyo Phone has the necessary permissions, such as access to microphone and storage.
• If these steps don’t resolve the issue, click on the link below https://applinks.heyophone.com/support for further assistance.

How can I set up a professional caller tune in the Heyo Phone App?

To set up a professional caller tune in the Heyo Phone app, make sure you follow these simple steps:

Step 1:- Open Heyo Phone App and Go to the ‘Call Logs’ section.
‍Step 2:- You will be able to see every incoming call received and missed.
‍Step 3:- The red marked calls have been missed due to unavailability of staff which automatically pushed the customer to drop a voicemail.
‍Step 4:- Tap on the ‘Play Voicemail’ button.
‍Step 5:- Now you can hear the complete message shared by your customer.
‍
‍Please Note:- If no staff is available while a customer calls, then the customer needs to wait for a few seconds in order to send voice mail.

What is automatic call distribution in Heyo Phone and how does it work?

• Automatic Call Distribution (ACD) in Heyo Phone automates the process of routing incoming calls to the most appropriate staff member or department based on preset criteria.

• This feature is designed to optimize call handling efficiency by ensuring that callers are promptly connected to the right person or team.
• Admins can utilize Automatic Call Distribution to distribute calls sequentially, where they are routed to available staff members in a specified order, or uniformly, spreading them evenly among all available agents at the moment.
• This capability not only reduces wait times for customers but also improves overall service quality by allowing quick and effective responses to inquiries or issues.

How do I manage voicemails in the Heyo Phone App?

• To effectively manage voicemails in the Heyo Phone App, users can navigate to the dedicated call logs section where all incoming, outgoing and missed calls are shown.

• From there, each voicemail can be accessed individually to listen to the recorded message directly by tapping on the voicemail button of the calls marked with red arrows (missed calls).
• It’s important to keep notifications enabled to receive missed call alerts for quickly responding to new voicemails, especially outside of regular business hours when staff may be unavailable.
• This feature improves customer service by allowing businesses to stay connected and responsive even when direct communication isn’t possible.

How to update my business caller tune inside the Heyo Phone App?

In order to update your business caller tune, follow these simple steps inside the Heyo Phone App:

‍Step 1:- Open Heyo Phone App and go to Settings.
‍Step 2:- Tap on ‘Call & Staff’ in Settings.
‍Step 3:- You will get 2 options namely – ‘Play Welcome Message’ & ‘Manage Staff’.
‍Step 4:- Tap on ‘Play Welcome Message’ and type the text you want to use as a customized message.
‍Step 5:- Preview your message by tapping the ‘Speaker’ icon and ‘Update’ for the final result.

Can I disable Voicemail from my Heyo account if needed?

• The Heyo Phone voicemail feature is automatic.

• Whenever an incoming call is unanswered, the caller will be automatically pushed to drop a voicemail.
• There is no option to enable or disable this feature.