Automatically Track & Record All Your Team Calls With Heyo Phone!

Unlimited Calls, Multiple Staff. Starts at ₹300 per month.

 

•  Auto-Record Incoming & Outgoing Calls

•  Download Call Recordings With Single Click

•  Monitor Staff Performance

•  Hide Important Call Recordings From Staff

What is Business Call Recording?

Business Call Recording is a feature provided in advanced call management apps like Heyo. You get
a smart digital number for your business and the business call recording option allows you to record a
telephonic conversation between you and your customer. These business call recordings can be
reviewed, analyzed and used by the owner for various purposes in the future like monitoring employee
performance, quality assurance, resolving disputes and identifying areas of improvement in customer
interactions. Heyo Phone offers you this critical feature in the app and allows you to download every
business call recording along with the business owner/admin being able to hide and unhide these
recordings from their staff members.

Heyo Phone Call Recording Features

Download Call Recordings

Heyo Phone enables you to download every incoming/ outgoing call recording done by you and staff members.

Incoming Call Recordings

Heyo Phone allows you to record and download every incoming business call received by admin and added staff.

Outgoing Call Recordings

Heyo Phone enables you to record and download every outgoing business call made by admin and added staff.

Individual Staff Call Recordings

Heyo Phone enables admin to find individual staff call recordings by simply selecting them in the app.

Hide & Unhide Call Recordings From Staff

Heyo Phone enables the admin to hide call recordings from their team in order to maintain customer privacy.

All Call Recordings At One Place

Heyo Phone keeps all call recordings in a single place so that it’s easier to find every past call recording in one place.

Everyday 1 Million+ Local Business Enquiries
Are Made On Heyo. Are You Missing Out?

Why is the Heyo Smart Number the best choice for your business?

10X More Leads

Get more customer enquiries with a professional number and call distribution.

Turn your business into a brand

With a professional number, custom caller tune, higher google rating and sharable business card.

No missed calls

Ensure your business never misses a call with automatic call distribution

Zero Down-time

Best-in-class call connectivity. Keep your business running with Heyo’s assured 99.8% uptime

Monitor Staff

Monitor and track all of your staff performance with call analytics and reports

Increase Google Presence

Boost your rating on your Google my Business profile by linking it with Heyo.

How to Access Business Call Recordings with Heyo Phone App?

Step 1 :- Open Heyo Phone to Login from existing account
 
Step 2:- Go to Call Logs section & view all incoming/outgoing calls
 
Step 3:- Tap on a Call Log to reveal new set of options
 
Step 4:- You can play and download the call recording by tapping on the options. Complete The Video KYC Process
 
Step 5:- Long pressing a Call Log will give the admin an option to hide it & maintain the privacy of their customers

Heyo Phone Other Features For Business Communication & Growth

Call Recording

All calls are securely recorded & stored on cloud for quality checks and training.

WhatsApp

Grow your business and get more leads with WhatsApp Business API integrated with Heyo.

Call Analytics & Tracking

Monitor your team closely with daily call analytics & tracking.

Business Caller Tune

Get professional with customized business caller tunes to greet your customers.

IVR

Set up and Manage your business calls easily with Heyo IVR system

Improve GMB Rating

Integrate your GMB profile with Heyo Phone for improved reviews & ratings.

Missed Call Alerts

Stay informed all the time with Heyo Phone missed call alert notifications.

Voice Mail

Never miss a customer interaction with the convenient voicemail feature.

Local Business Phone Number

Choose from a local DID number for your area without any additional SIM.

Who can use Heyo Phone?

Professional, small office or agency or a
retail outlet.

Businesses looking to increase their
customer enquiries

Business/Team with less staff to handle
multiple calls

Business Owner who is looking for a Single Number for them and their staff

A Service Business like a Salon, Tour
Operator or Health Clinic

Small Startups or Teams upgrading their
customer engagement

Checkout The Ratings Across All Platforms

For The No.1 Trusted and Secured Smart Phone Number For Business

Heyo Lagega Toh Business
Badhega

Get 5X more customer enquiries with Heyo IVR & WhatsApp. Start your free trial now!

Heyo FAQs

Can I download call recordings in the Heyo Phone App?

• Yes, you can download call recordings directly within the Heyo Phone App.

• Press and hold the call log you wish to download and you will get a pop-up with a download recording action present on it
Does Heyo Phone save all call recordings?
Heyo Phone stores every call recording for 6 months. It then deletes them automatically.
Can my staff record incoming calls on Heyo Phone?
• Yes, added staff members can record incoming calls on Heyo Phone and use them for quality check and training purposes. 
• The recordings can also be used as references for future.
Does Heyo Phone support recording outgoing calls?
Yes, Heyo Phone supports recording of outgoing calls made by the admin or added staff members.
Can the owner access individual staff call recordings in the Heyo Phone App?
Yes, the owner can access individual staff call recordings in the Heyo Phone App by simply selecting the staff member in the app.
Can I hide call recordings from my staff?
Yes, Heyo Phone enables the admin to hide call recordings from their staff to maintain customer privacy.
Can I search for a call recording in the Heyo Phone App?
Yes, Heyo Phone allows you to search for call recordings by the customer’s contact number, making it easy to play or download specific recordings.
Where can I find all the call recordings in the Heyo Phone App?
• In the Heyo Phone App, all call recordings are kept in a single place, making it easier to find every past call recording in one location.
• You can access them through the ‘Call Logs’ Section.
Can the owner download recordings of calls made by the staff members?
Yes, the owner can download recordings of calls made by staff members in the Heyo Phone App.
How does an owner manage privacy for call recordings inside the Heyo Phone Application?
• The owner can manage privacy for call recordings inside the Heyo Phone App by using the feature to hide and unhide call recordings from staff members.
• This allows the owner to maintain customer privacy while keeping control over which recordings are accessible to the team.
How will reviewing and analyzing call recordings help my business?
• Reviewing and analyzing call recordings will help your business by providing insights into customer interactions, identifying areas for staff training, and improving service quality.
• It shows that every customer concern is addressed accurately and promptly, improving overall customer satisfaction while boosting your business reputation.
Can I make calls on Heyo Phone with just wifi connection?
• No, you can’t. A user must have the registered number’s SIM on the same phone on which Heyo is installed for outgoing calls to work.
• Additionally, this SIM should have an active calling balance for both outgoing and incoming calls to function properly.
Scroll to Top